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Diamond Data Solutions Replacement policy

Activation Of Leads

The leads will be activated within 24 hours of Diamond Data Solutions receiving payment from yourself.


Diamond Data Solutions produces thousands of leads each week, so when requesting a replacement it is important that you supply enough information to allow us to identify the lead quickly and efficiently.

The client must supply at a minimum either:

  • Surname, Postcode, Reason for rejection and Invoice Number
  • Record ID, Postcode and Reason for rejection

Failure to supply this information will not allow us to adequately identify the record.

If the call fails to connect or hangs up, our replacements team must be contacted by email on customerservice@diamonddatasolutions.co.uk within 30 minutes to allow us the opportunity to retry the lead or the client will be deemed to have accepted it.

Replacements are judged based on Diamond Data Solutions' call with the consumer, if the agreed criteria is not met on the call, a replacement lead will be given.

Call recordings may be provided to assist in disputes, however these are not provided for every lead that Diamond Data Solutions reject to replace.

Replacement requests must be requested within 48 hours from receipt of lead, any requests made outside of this timeframe will not be judged. By their very nature, this type of product is extremely time sensitive and you acknowledge this. Failure to deliver leads back within this timeframe will render them unacceptable for replacement and deemed as accepted by both parties.